SYMBOL HOODIE

1- Shipping

The products will be sent to the delivery address indicated when placing the order or, where applicable, to the address indicated in the customer account.

Orders will be sent within a maximum period of 5-7 business days from formalization and full payment.

The estimated delivery time is 5-7 business days, during promotions and/or sales times delivery may take up to 10 business days.

In the event of sudden or manifest impossibility of meeting the indicated deadlines, the client will be informed of this circumstance as soon as possible via email.

Complaints about orders (tarred product, wrong product, missing product...) will be accepted up to 30 days after this order has been shipped.

Shipping costs are totally free.

1.1. Shipping Zones.

COLDFRANK sends its products to the entire Iberian Peninsula as well as to the Balearic and Canary Islands, as well as to the cities of Ceuta and Melilla (due to the COVI-19 situation, delivery times to these last four locations are taking longer than usual. normal).

COLDFRANK also ships its products throughout the European Union.

The USER must notify COLDFRANK Customer Service as soon as possible of any delay or lack of delivery. The user must contact info@coldfrank.com and/or by writing by WhatsApp to number 665113604.

Any claim made within a period of more than 14 calendar days from when the order should have been received will not be attended to.

2- Withdrawal, Exchanges and Returns.

2.1- USER'S Right of Withdrawal.

The USER has the right of withdrawal within a period of 14 days from receipt of the order.

Returns covered by the withdrawal will not be accepted when it is found that the garments have been used, manipulated, damaged or any other analogous thing that prevents COLDFRANK from putting it on sale in identical conditions to those it did with the USER who exercises the withdrawal. .

The USER will be satisfied with all amounts and prices, although they will be responsible for the costs of return and making them available to COLDFRANK.

2.2- Changes and returns to the order.

In case of disagreement with the order received, the USER may, within 14 calendar days following receipt of the order, communicate their intention to exchange, either for the same item in a different size, for a voucher whose value will be equivalent to the amount of the purchase whose exchange is intended, or for the amount of the garment, deducting the costs of managing the return.

If you choose the refund option, the refund period may be up to 15 days.

All costs generated as a result of the change or return of the order will be borne by the USER.

To communicate the desire for a return exchange, the user must communicate it to the email info@coldfrank.com

CO0LDFRANK reserves the right to not accept the exchange if, once the garment is received, it is in poor condition, used, stained, torn, washed or in inadequate conditions, communicating the aforementioned incident to the USER.

Any exchange or return will be subject to the availability of the product as indicated in relation to AVAILABLE STOCK.

2.2.1- Exchange vouchers

If there is no stock at the time of the exchange or return request, a voucher will be delivered for the same amount as the purchase as long as the purchase is not canceled after being notified of the non-availability of stock to the USER. .

The voucher issued will be referenced and will not have an expiration date.

The voucher will ONLY be REDEEMABLE through the Website, and its exchange in physical stores will not be possible.

2.2.2- Return forms and deadlines

In the case of payment, the amount will be paid using the same means with which the purchase was made, whether PayPal, card or bank transfer. The payment cannot be made after 14 days from the date of placing the order.

In any case, the costs associated with changes and returns NOT CHARGED to COLDFRANK will be borne by the customer.

Shipments relating to returns or exchanges with postage due will not be accepted under any circumstances.

2.3 Return shipping methods.

During the return process you can choose to have a courier pick up the package at your home or leave it personally at a pick-up point.

3- LEGAL GUARANTEES

The products sold by COLDFRANK are subject to the conditions of legal guarantees provided for in articles 114 to 127 of the TRLDCU relating to guarantees and after-sales services and in the same way with regard to the perfection of contracts outside the commercial establishment and to the provisions in Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

3.1- COLDFRANK guarantee and commitment against any damage caused by the order

COLDFRANK undertakes to deliver a new product, in accordance with the purchase contract and free of defects, so that the product adapts to the performance that products of the same type are ordinarily intended for, and presents the characteristics described during its sale. .

In the event that the purchased product has deficiencies and/or defects and provided that it has not been manipulated, washed, etc. and does not respond to the ordinary use or ordinary disuse of the thing, COLDFRANK. It will assume the damage, empowering the USER to choose between repair or replacement of the purchased item. In the event that the repair or replacement with an identical product is impossible, the USER may demand the refund of the price paid and return the product, or, where appropriate, the replacement with another item for sale on the Website, seeing the difference paid. in case of being the chosen one with a lower price or the USER paying the increase if the value of the purchased one is higher.

In the event of the existence of hidden defects, what is indicated in the previous paragraph will apply.

4. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions will be governed and interpreted in accordance with Spanish Law, although these conditions do not prevent the application, if any, and in accordance with EC Regulation 593/2008 of more favorable provisions for the consumer as long as when these exist in full force in the legal system of the country of the consumer's domicile.

In case of discrepancy with these and/or marketing process or products received, the EU Online Dispute Resolution platform may be used, it is available at www.ec.europa.eu/consumers/odr .

In the same way, you have at your disposal the different consumer Offices and Institutions at the national level (SPAIN).

The original language of these terms is Spanish, a translation being available. However, in the event of a dispute, in accordance with Regulation (EC) No. 44/2001, of December 22, 2000:

The USER may go to the courts and/or tribunals of his domicile or, where appropriate, to the Spanish Courts and Tribunals.

COLDFRANK may go to the Courts and Tribunals of the consumer's domicile.

PRIVACY STATEMENT


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates


SECTION 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or make a return, we imply that you consent to our collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent, or give you the opportunity to say no.

How can I revoke my consent?

If after having accepted you change your mind, you can revoke your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at info@coldfrank.com or writing to us at 665 113 604.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data warehouse, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

PAYMENTS

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by retailers and their service providers.

For a clearer view, you may also want to read Shopify's Terms of Service here or Privacy Statement here.


SECTION 5 - THIRD PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located in or have facilities that are in a different jurisdiction than either you or us. So if you wish to proceed with a transaction that involves the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway based in Spain, then your personal information used to complete the transaction may be subject to disclosure under the laws of Spain.

Once you leave our store website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

LINKS

When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy policies.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

IF you provide us with your credit card information, your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

COOKIES

Here is a list of cookies we use. We list them so you can choose whether you want to choose to remove them or not.

_session_id, unique token, session, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, Persistent for 30 minutes from last visit, Used by our website provider's internal statistics tracker to record the number of visits

_shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.

_secure_session_id, unique token.

storefront_digest, unique token, undefined If the store has a password, it is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your dependents minors use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will come into effect immediately upon publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue selling products to you.



QUESTIONS AND CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer info@coldfrank.com or by calling 665 113 604 .